Property Gallery has an independent Strata Management department with four (4) full time Strata Managers together with ancillary reception, accounts and administration staff. We currently manage a portfolio that includes residential, commercial, mixed use, survey strata and new builds.
We understand that strata plans are different, determined by bylaws, culture and what the needs of the strata company are. Our philosophy is about keeping it simple.
Our aim is to provide you with exceptional service designed for your strata plan. We are committed to building excellence in clear and swift communication. Our success is based on putting our client's interest first.
Our processes and protocols incorporate simple but key ideas and concepts to help make strata living more enjoyable and efficient.
As a member of Strata Community Australia WA (SCAWA) we keep abreast of industry issues and our team regularly participates in activities and training.
Look behind the logo at Property Gallery and log in to see us at work continually maintaining and managing your property with your log in you will be able to see exactly where you stand with your financial obligations. You could also read the most recent budget or last minutes of your building,
With Property Gallery you get the most up to date, state of the art management delivering efficiencies that will save you time and money, we even have dedicated staff for insurance claims and policy's or maintenance and compliance matters ensuring you always get the best result and contract for your property at all times.
It’s time for you to step into the future with Property Gallery and benefit from the technical advantages that out dated strata management companies just can’t compete with.
Call Property Gallery today to have your building management system upgraded and step in to the future.
Key reasons to select Property Gallery as your Strata Manager
· Our goal is to achieve the optimal running of your building through management efficiency
· We are committed to agreed service guarantees
· Assured confidentiality – your business is your business
· Continuing improvement in communication utilising web portal and after hours availability
· A team of professionally trained staff with definitive knowledge and experience who can provide correct advice and guidance under the STA 1985 (WA)
· Internal quality assurance programs ensuring information is correctly captured and recorded
· User friendly levy payment options, including at Australia Post outlets, by B-Pay and credit card
· Realistic budgeting advice ensuring current and long term commitments are identified
· Our commitment to work with and promptly implement the Committee’s decisions
· Attention to detail – making certain the basics are correct
RESOURCES AND INFORMATION
Strata Titles Act 1985(WA) - www.austlii.edu.au/au/legis/wa/consol_act/sta1985173/sch1.html
Landgate - https://landgate.wa.gov.au/
Strata Community Australia WA (SCAWA) - http://wa.strata.community/
Emergency Procedures
In the event of a serious problem or emergency situation regarding your common property managed by our strata team and when Property Gallery’s office is closed, please note the following information regarding the emergency contact details and instructions below.
An emergency is a situation that poses an immediate risk to health, life, property or environment. In an emergency a tenant should contact the appropriate emergency services on the number listed below.
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Police, Ambulance, Fire |
000 |
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SES Assistance |
132 500 |
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Western Power |
131 351 |
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Water Corporation |
13 13 75 |
For urgent repairs outside of normal business hours (before 8:30am – after 5:00pm Monday to Thursday and 8:30am—4:00pm Friday as well as weekends and public holidays) see details below. To reduce fees and charges incurred, please consider if the incident could be attended to by your Strata Manager during normal business hours.
Urgent repairs are those that are reasonably necessary to supply or restore an essential service or to avoid exposing a person to the risk of injury or exposing property to damage. For example flooding, a burst water service, gas leaks, sewerage leaks or dangerous electrical faults.
In the event of electrical failure and where it is safe to do so, please check trip switches and fuses. If you are a tenant please contact your Property Manager in the first instance.
These numbers should only be used in an emergency. In the event the problem is not deemed an emergency or where the fault is as a result of damage or something that is not the responsibility of your Strata Company or landlord, you may incur a charge for any callout or works undertaken. Before calling an emergency contractor, please check any manuals you’ve been supplied with .
LOST KEYS OR KEYS LOCKED INSIDE PREMISES
Please note: The resident/tenant is responsible for all costs associated with calling a locksmith if keys have been lost or locked inside individual apartments.
We do not have access to individual unit/apartment keys. Should you lose an access device to the common property please contact our office 08 9430 9430 during business hours to arrange for a replacement.
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Metropolitan Lock Smiths |
0417 900 051 |
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NorthWest -White Knight |
08 9140 1182 |
INSURANCE
Please refer to your strata insurance policy provided annually or online web portal for further policy information. If you have an insurance event outside of business hours, please ensure you contact the insurer on the emergency hour numbers.
CHU 1800 022 444
WESFARMERS FEDERATION INS 1300 934 934
STRATA COMMUNITY INSURANCE (SCI) 1300 724 678
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Plumbing |
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For no water supply contact Water Corporation |
13 13 75 |
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General information: |
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If there is a burst water pipe between the water meter and the property, turn the water off at the mains. If the burst water pipe is not on the side of the property, please contact Water Corporation. |
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For burst water pipes within the property contact . |
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Browns Plumbing |
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0418 910 563 |
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Exmouth—EXY Plumbing |
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0498 055 675 |
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Karratha—Stampede Plumbing |
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0418 948 749 |
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Electrical |
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Damage to power lines/loss of electricity contact Synergy |
13 13 53 |
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Other severe electrical problems within the property contact the following providers |
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JF Covich |
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0418 932 347 |
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Jedco Electrical & Communication |
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0409 589 956 |
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Port Hedland—StayKool |
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0408 151 022 |
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Karratha—Bright Electrics |
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0423 683 808 |
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Exmouth—Exmouth Air & Electrical |
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0430 390 330 |
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Marshall Beattie (Automatic gates and doors) |
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08 9355 5600 |
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Break Ins & Glass Damage |
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Contact the Police and obtain a Police report on 13 13 44 (this is required for insurance claims) |
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To replace broken glass panels contact |
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Action Glass & Aluminium |
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08 9249 2429 |
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Impact to Building by vehicle / sever storm damage to property |
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In any of these circumstances your action will depend on the severity of the problem |
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If severe injury to you or other persons call an Ambulance and Police or if required call State Emergency Services (SES) |
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Repairs during normal business hours please call your Strata Manager directly on the number as listed below: |
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Property Gallery |
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08 9430 9430 |
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After Hours |
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0450 715 211 |